Frequently asked questions about the NSW Planning Portal
Who would use the NSW Planning Portal?+
Customers that want to submit a planning application with Council will need to use the NSW Planning Portal.
What is the NSW Planning Portal?+
The NSW Planning Portal is a New South Wales Government initiative. It provides a public online platform for digital planning services. The platform allows customers to submit certain planning applications through the portal. From 1 July 2021, you must submit these applications online:
- Development Applications (DAs)
- Modification DAs
- Building Information Certificates
- Subdivision Works Certificates
- Subdivision Certificate registration
You must also submit the following applications through the NSW Planning Portal:
Can't Council accept my application?+
No, you can only submit the planning applications listed on this page via the NSW Planning Portal from 1 July 2021. This was a mandate set by the NSW Government.
How do I submit an application on the NSW Planning Portal?+
You need to submit all applications outlined on this page via the NSW Planning Portal. If you need help navigating the service, contact the NSW Planning Portal support team:
- T: 1300 305 695
- E: info@service.nsw.gov.au
If you need access to a computer to submit your application, you can visit a Service NSW centre (Batemans Bay, Moruya and Narooma).
You can also access a computer at our libraries in Batemans Bay, Moruya and Narooma.
Our main administration building will not accept applications.
What happens if I don't have an email address or access to a computer, or I don't want to submit my application online?+
If you can't submit your application online, you'll need to engage a planning consultant to act on your behalf. You can find a local planning consultant online or in the Yellow Pages.
Can I still speak with the Development Help Desk about my proposed development?+
Yes, our Development Help Desk continues to operate and answer any questions you have about your development.
You can contact the Development Help Desk with your pre-lodgement enquiry by phone, email, or in person:
- T: 4474 1231
- E: development@esc.nsw.gov.au
- Corner of Vulcan and Campbell streets Moruya, Monday to Friday between 10am and 3pm.
Once you are ready to submit your application, you'll need to do so via the NSW Planning Portal.
Who will assess my application?+
Our planners assess the applications. You can contact our planners by phone or email:
- T: 4474 1231
- E: development@esc.nsw.gov.au
We will communicate all major milestones affecting applications via the Planning Portal.
I submitted an application with Council before 1 July 2021. How will it progress?+
Council will assess all applications submitted before 1 July 2021 outside of the Planning Portal.
The changes that occurred on 1 July 2021 apply to all applications submitted from this date.
Why has the NSW Government implemented the Planning Portal?+
The NSW Government implemented the Planning Portal to create a digital space where community, industry and government can work together to better understand and meet their obligations under the Environmental Planning and Assessment Act 1979.
The portal hosts a range of digital planning services, mapping tools and reporting tools to assist everyone involved in a proposed development.
Who can help me to submit my application on the NSW Planning Portal?+
If you need help to submit your application on the NSW Planning Portal, you can contact the support team on:
- T: 1300 305 695
- E: NSW Planning Portal support team